Can I book an apartment directly through QAAPH?
Yes, you can book an apartment directly through QAAPH. Once you find an apartment that interests you, click on it to view more details, including photos, amenities and pricing If you decide to proceed with the booking, click the "Book Now" button, and you will be guided through the reservation process.
How do I contact the apartment owner or provider?
In each apartment listing, you will find the contact details of the apartment owner or provider. This may include the phone number, email address, and messaging system within QAAPH. Feel free to contact them if you have any questions or concerns about the apartment.
What payment methods are accepted at QAAPH?
QAAPH accepts various payment methods including credit cards, debit cards and online payment platforms. During the booking process, you will be able to choose your preferred payment method and complete the transaction securely.
Is it safe to book an apartment through QAAPH?
Yes, QAAPH prioritizes the safety and security of its users. We verify the identity of apartment owners or providers before listing their properties on our website. Additionally, we have systems in place to protect your payment information. However, we always recommend reading reviews, checking listing details, and contacting the owner or provider to make sure you are comfortable with your choice.
Can I change or cancel my reservation?
Changing or canceling a booking depends on the specific policy set by the apartment owner or provider. You can find and change the cancellation policies on each apartment's listing page. It is important to review these policies before booking, as they may vary from one property to another.
What if there is a problem with the apartment upon arrival?
Should there be any problems or concerns after arriving at the apartment, we recommend that you contact the apartment owner or provider immediately. They will be responsible for resolving any problems and finding appropriate solutions. If necessary, you can also contact QAAPH customer support and we will help you solve the problem.
Can I leave a review of the apartment after my stay?
Yes, we encourage users to leave reviews of apartments booked through QAAPH. Your feedback helps other users make informed decisions and allows apartment owners or service providers to improve their services. After your stay, you will have the option to leave a review and rate the apartment.
Are the prices shown on the QAAPH website per person or per apartment?
Prices shown on website are normally per apartment, unless otherwise stated. The menu will indicate the maximum number of guests allowed in the apartment, and the price will reflect the cost of the entire apartment for the specified duration of your stay.
Are utilities and other fees included in the rental price?
The inclusion of utilities and additional fees can vary from apartment to apartment. The listing page will usually say if utilities such as water, electricity or internet are included. Likewise, any additional charges such as cleaning fees or security deposits will be mentioned in the listing. It is important to check these details before booking to avoid any surprises.
Can I book a long-term stay through QAAPH?
Yes, QAAPH offers options for both short-term and long-term stays. Some apartments may have minimum stay requirements, so be sure to check the listing details for any specific restrictions or discounts available for extended bookings.
Can I get a refund if I need to cancel my reservation?
The refund policy for canceled reservations varies by apartment owner or provider. Each listing will define a cancellation policy, which can range from flexible to strict. It is important to review these policies before making a reservation. In the event of a refund, it will be processed based on the applicable cancellation policy.
How do I book a transportation service on QAAPH?
To book a transportation service on QAAPH, you can browse through the list of available options. Use the filters provided to narrow your search based on city, number of seats required, or car type preferences. Once you've found a suitable option, click on it to view more details, including pricing and availability. Proceed with the reservation by selecting the desired date and time and confirm the reservation.
How will I communicate with the driver after booking?
Once your booking is confirmed, you will receive the driver's contact details, including their WhatsApp number. You can connect directly with the driver via WhatsApp to discuss all the details, provide additional instructions or coordinate any changes to your schedule.
Can I choose the type of vehicle for my transport?
Yes, QAAPH offers a variety of vehicle types for transportation services. During the booking process, you can select the type of vehicle you want according to your preferences and requirements. Available options may include sedans, SUVs, vans or other specific categories depending on the vendors listed on our platform.
What methods of payment are accepted for transportation reservations?
QAAPH accepts a variety of payment methods for transportation reservations, including credit cards, debit cards, and online payment platforms. You can make payment securely during the booking process. Some suppliers may also offer cash on arrival options, but this depends on each supplier's policies.
Is it safe to book transportation services through QAAPH?
QAAPH prioritizes the safety and security of its users. We check the credentials and documents of transport service providers before they can list their vehicles on our website. However, we recommend that you read reviews, check vehicle details and communicate with the driver to ensure you are comfortable with your choice. Additionally, we encourage users to share their comments and reviews after their experience.
Can I change or cancel my transportation reservation?
Changing or canceling a transportation reservation depends on the specific policies established by the service provider. You will find the cancellation and modification conditions on the booking confirmation page. It is important to review these policies before making a reservation, as they may vary from supplier to supplier.
What if there is a delay or change in my schedule?
If there is a delay or change in your schedule, we recommend communicating directly with the driver via WhatsApp. They will do their best to accommodate your updated schedule and make any necessary adjustments to ensure a smooth ride experience.
How to book a translator on QAAPH?
To book a translator on QAAPH, simply browse the list of available translators. You can use search filters based on your desired language, location, or specific requirements. Once you have found a suitable translator, click on their profile to view more details, such as their experience, expertise and availability. Contact the translator directly via the contact details provided to discuss your requirements and confirm the booking.
What languages are available for translation services on QAAPH?
QAAPH offers translation services in a wide range of languages. You can use the search filters to find competent translators in the specific language pair you need. Commonly requested languages such as English, Spanish, French, German and Mandarin are generally available, but availability may vary depending on the translators listed on our platform.
Can I choose a translator based on their specialization or expertise?
Yes, QAAPH provides translators with different specializations and areas of expertise. Some translators may specialize in legal, medical, technical or other fields. When browsing available translators, you can view their profiles to determine if their expertise matches your specific translation needs.
How can I communicate with the translator after booking?
Once you have booked a translator on QAAPH, you will receive their contact details, such as their email address or phone number. You can then communicate directly with the translator to discuss.
What are the prices for translation services?
Prices for translation services may vary depending on factors such as the complexity of the project, the language pair and the experience of the translator.
How do I list my apartment/transportation/translation services on QAAPH?
To list your apartment/transportation/translation services on QAAPH, you can create an account on our platform and follow the step-by-step process to add your listing. Provide detailed information about your offer, including a description, pricing, availability, and any unique features or qualifications.
What should I include in the listing description?
In the listing description, be sure to provide accurate and comprehensive information about your apartment/transportation/translation services. Highlight the key features, amenities, or qualifications that set your offering apart. Include details such as location, capacity, type of vehicle, language pairs, and any specific experience or specialization.
How do I manage bookings and reservations?
QAAPH provides an easy to use dashboard where you can manage your bookings and reservations. You'll receive notifications when a customer makes a reservation, and you can access reservation details, including dates, customer information, and any special requests. Respond promptly to customer inquiries and confirm or coordinate booking accordingly.
How do I communicate with clients?
QAAPH provides communication channels for direct interaction with customers. You will receive customer contact details, such as an email or phone number, or use the messaging system available on our Platform. Respond promptly to inquiries, address customer concerns, and provide any necessary information or instructions to ensure a smooth experience.
How and when will I receive payment for bookings?
Payment for bookings made through our platform is handled by QAAPH. Payments are usually processed securely and directly to your designated account. The specific payment schedule and method may vary according to the platform's policies. Make sure to provide accurate payment information and monitor your earnings through the provided dashboard.
What should I do in case of cancellation or modification by the customer?
In the event of a customer's cancellation or modification, immediately review the cancellation or modification policies described in your listing. Communicate with the client to understand his requirements or reasons for change. Follow agreed policies and procedures for refunds, rescheduling or handling cancellations to provide the best possible service.
How can I improve my ad visibility and attract more customers?
Improve your listing's visibility by providing accurate and attractive descriptions, high-quality images, and competitive pricing. Encourage customers to leave reviews and ratings after their experience. Respond to inquiries promptly, maintain a high level of customer service, and consider participating in promotional opportunities offered by QAAPH to increase your exposure.
How does QAAPH ensure the safety and security of service providers?
QAAPH takes measures to verify the identity and credentials of service providers before listing their offers on our platform. However, it is important to be careful and follow best practices when interacting with customers. Review customer profiles, communicate effectively and ensure compliance with local laws and regulations relating to safety and service quality.
How do I create a customer account?
Creating a QAAPH customer account is simple. Visit our login page and click on the "Register" or "Create Account" button. Follow the prompts to provide the necessary information, such as your name, contact details, and password.
How can I update my customer account information?
You can edit or update your customer account information by logging into your account dashboard.
Find the "Profile" or "Account Settings" section, where you can make changes to your personal details, communication preferences, and other relevant information. Remember to save your changes before exiting.
Can I manage multiple bookings under my customer account?
Yes, you can manage multiple bookings and reservations under your customer account.
How do I book a villa on QAAPH?
To book a villa on QAAPH, browse the available villas on our website. Once you've found a villa you're interested in, select your desired dates and click the "Book" button. Follow the instructions to provide the necessary information and submit your booking request.
How will I know if my villa booking is confirmed?
After submitting your villa reservation request, our team will check the availability of the villa for your selected dates. If the villa is available, you will receive a confirmation email with payment instructions. This email will be a confirmation of your booking.
Is there any payment required to confirm my villa booking?
Yes, to confirm the villa reservation a USD 10 security deposit is required. This payment guarantees that the villa is reserved exclusively for you during the requested dates.
How do I pay for the villa reservation?
In your confirmation email you will find details on how to pay for your villa reservation. Usually, you will be directed to a secure payment gateway where you can enter your payment information and complete the transaction.
What happens if the villa is not available on the dates you requested?
If the villa is not available at the required dates, our team will notify you via email as soon as possible. In such cases, the $10 security deposit will be refunded to you. We may also offer alternative villa options if available.
What is the purpose of the $10 security deposit?
The security deposit of USD 10 is a guarantee of possession of the villa exclusively for you during the requested dates. Helps prevent double bookings and ensures that the villa remains available for your stay.
When will my security deposit be refunded if the villa is not available?
If the villa is not available on the requested dates, we will refund the $10 security deposit immediately. The refund will be processed using the same payment method that you used for the initial payment. The exact refund timeframe may vary depending on your bank or payment provider.
Can I cancel my villa reservation? Is there a cancellation fee?
Yes, you can cancel your villa reservation. However, cancellation policies and fees may apply. It is important to review the specific cancellation policy of the villa you have booked. For any applicable fees or refund policies please check out the Terms and Conditions.
How can I search for flights on QAAPH?
You can search for flights by entering your departure and arrival cities, along with your travel dates, in the search bar on the homepage.
Can I book domestic and international flights on QAAPH?
Yes, you can book both domestic and international flights through QAAPH.
How do I select the best flight for my schedule?
After entering your travel details, QAAPH will display a list of available flights with different airlines and their rates. You can choose the one that suits your schedule and budget.
Is it safe to book flights on QAAPH?
Yes, QAAPH follows industry-standard security measures to protect your personal and payment information.
What payment methods are accepted on QAAPH?
QAAPH accepts various payment methods, including credit cards, debit cards, and online payment gateways.
Can I change or cancel my flight reservation?
Flight change and cancellation policies may vary by airline. You can contact QAAPH's customer support for assistance with this.
Do I need to create an account to book a flight?
Yes, you must create an account to make flight bookings on QAAPH. This account allows you to manage your reservations and provides a seamless booking experience.
How do I receive my flight tickets after booking?
After completing your booking, you'll receive an email confirmation containing your e-ticket details. You can also access your e-ticket through your QAAPH account.
Can I book flights for a group of travelers?
Yes, you can book flights for a group. Contact QAAPH's customer support for group booking assistance.
How can I contact QAAPH's customer support?
You can reach our customer support team through the "Contact Us" page on the website, by email, or by Live Chat.
How Can I Search For Hotels On QAAPH?
You can search for hotels by entering your destination, check-in, and check-out dates, in the search bar on the homepage.
In how many cities can you book a hotel using QAAPH?
QAAPH allows you to book hotels in different cities across Iran. We offer a wide selection of more than 1200 hotels on our platform. Whether your destination is a bustling metropolis or a charming town with numerous attractions, QAAPH always has the perfect accommodation option for you. Our passenger-friendly cities include Mashhad, Kish, Shiraz, Tehran, Isfahan, Yazd, northern cities, and Tabriz.
What is the meaning of free cancellation in hotel reservations from QAAPH?
At QAAPH, customer satisfaction and comfort are our top priorities. If you need to cancel your reservation for any reason, you won't incur a cancellation fee from QAAPH.
Please note that any cancellation fees charged by the hotel are not the responsibility of QAAPH and are subject to the hotel's policies.
What are the benefits of booking a hotel through QAAPH?
Booking a hotel through QAAPH offers numerous benefits, including:
✔ Competitive prices and a lowest price guarantee
✔ Outstanding service quality, including 24-hour support
✔ Comprehensive hotel information, including facilities and proximity to tourist attractions
✔ Fee-free cancellation option
✔ Quick resolution of customer issues
✔ Multiple payment methods, building trust with customers and strong credibility with hotels
✔ Satisfied customers and recognition as the top-ranked hotel reservation service in Iran
What is the process of booking a hotel through QAAPH?
QAAPH makes hotel reservations simple and convenient. Here's how it works:
◼ Visit our website and select your desired city.
◼ Browse the hotels available in that city and choose your preferred hotel and room type.
◼ If the hotel's reservation price is listed online, proceed to the payment page to complete your reservation.
◼ If the hotel's reservation price is not available online, our QAAPH support team will promptly provide you with the reservation details and a payment link after confirming the price with the hotel.
◼ If your chosen hotel is fully booked, our support team will contact you and suggest alternative hotels that meet your requirements.
What are the check-in and check-out times?
In most hotels, the standard check-in time (room delivery) is at 14:00, and the check-out time (vacating the room) is at 12:00 noon.
What is Watcher?
After making your hotel reservation payment, you will receive a payment receipt and confirmation of your reservation, known as the "Watcher." This confirmation will be stored in your user profile. Please note that presenting the Watcher is mandatory when checking in at the hotel.
Is it safe to make hotel reservations through QAAPH?
Yes, it is completely safe to make hotel reservations through QAAPH. We use secure and encrypted payment systems to protect your personal and financial information. Additionally, our long-standing partnerships with reputable hotels ensure the safety and reliability of your booking.
What payment methods are accepted by QAAPH for hotel reservations?
QAAPH accepts a variety of payment methods, including credit cards, debit cards, and online payment gateways. You can choose the payment option that is most convenient for you during the booking process.
How do I contact QAAPH's customer support for assistance?
You can reach QAAPH's customer support team 24/7 for any assistance or inquiries. We provide contact information on our website, including phone numbers and email addresses, to ensure you can easily get in touch with us whenever you need help.
What is QAAPH's Airport Transfer service?
QAAPH's Airport Transfer service allows you to book transportation from the airport to your destination or hotel in Iran.
How do I book an Airport Transfer with QAAPH?
To book, simply select your preferred package, fill out the request form, and make a payment on our website.
What types of Airport Transfer packages do you offer?
We offer four types of packages:
1-4 Person Private,
1-7 Person Private Premium,
1-12 Person Family Group, and
1-44 Person VIP Executive.
What are the differences between these packages?
Each package offers different facilities and features. You can find detailed information about each package when booking.
Can I book an Airport Transfer for a specific date and time?
Yes, you can specify your preferred date and time when filling out the booking request form.
Is there a cancellation policy for Airport Transfers?
Our cancellation policy is available on our website. Please review it for details.
How can I make a payment for my Airport Transfer booking?
You can make a payment securely on our website using various payment methods.
What happens after I submit the booking request form and make a payment?
After payment, our staff will contact you with all the details and confirm your booking.
Can I modify my booking after it's been confirmed?
You may be able to modify your booking depending on availability. Please contact our customer support team for assistance.
What should I do if my flight is delayed or arrives early?
Please inform us of any flight delays or changes as soon as possible. We'll do our best to accommodate your new schedule.
Do you provide child seats for Airport Transfers?
Child seats are available upon request. Please specify your requirements when booking.
Is there a waiting time included in the package if my flight is delayed?
We typically include a reasonable waiting time for flight delays. Details are provided upon booking confirmation.
What if I can't find my driver at the airport?
Contact our helpline immediately, and we will assist you in locating your driver.
Are the Airport Transfer vehicles air-conditioned and comfortable?
Yes, all our vehicles are air-conditioned and designed for comfort.
Can I book an Airport Transfer for a group of people with different destinations?
Yes, we can accommodate multiple drop-off points. Please specify this when booking.
Do I need to tip the driver for the Airport Transfer?
Tipping is not mandatory, but it's appreciated for excellent service.
Is there Wi-Fi available in the Airport Transfer vehicles?
Wi-Fi availability may vary depending on the package. Please check the details of your chosen package.
How far in advance should I book my Airport Transfer?
We recommend booking your Airport Transfer at least 24 hours in advance to secure your preferred package and time slot.
What is the QAAPH Private Tour Guide and Translator service?
Our Private Tour Guide and Translator service is a personalized experience designed to enhance your visit to Iran. It allows you to have a professional guide and translator accompany you on your journey, making your exploration of tourist destinations more informative and convenient.
What types of packages are available?
We offer four distinct packages:
Family-Friendly Tour, and
Each package caters to different preferences and needs.
How do I book a package?
Booking is easy! Simply visit our website, select your desired package, fill out the request form and complete the payment process.
Once your booking is confirmed, one of our staff members will get in touch with you to discuss the details.
What languages do the guides and translators speak?
Our guides and translators are fluent in a variety of languages to cater to a diverse range of visitors.
You can request a guide who speaks your preferred language when booking.
Are entrance fees and tickets included in the package price?
Generally, entrance fees and tickets to attractions are not included in the package price.
However, your guide will provide guidance on the costs and assist with purchasing tickets if needed.
Can I request additional services during the tour?
Yes, you can certainly request additional services or activities during your tour.
Simply communicate your preferences to your guide, and they will make arrangements accordingly.
How far in advance should I book a tour?
It's advisable to book your tour at least 3 days in advance to ensure availability. However, we can accommodate last-minute requests whenever possible, so feel free to reach out.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, online transfers, and other secure electronic payment options for your convenience.
What is the cancellation policy?
Cancellation policies vary by package. Please contact our customer support for cancelation request.
How will I be contacted after booking?
After you've completed your booking, one of our dedicated staff members will contact you via email or phone to confirm your booking and provide you with all the necessary details for your tour.
What if I have specific dietary preferences or restrictions?
If you have dietary preferences or restrictions, please inform your guide in advance. They will make arrangements to ensure that your meals during the tour align with your dietary needs.
Do I need to tip my guide and translator?
While tipping is not mandatory, it is greatly appreciated as a way to show your gratitude for the exceptional service provided by your guide and translator.
Is this service available throughout the year?
Yes, our Private Tour Guide and Translator services are available year-round, subject to availability. Whether you're planning a visit in the spring, summer, fall, or winter, we are here to assist you in exploring the beauty of Iran.
What is the Qaaph Tourist Card?
The Qaaph Tourist Card is a specialized bank card exclusively designed for tourists visiting Iran, enabling them to make seamless transactions at various establishments across the country.
How can I apply for the Qaaph Tourist Card?
Applying for the Qaaph Tourist Card is easy! Simply visit our website at qaaph.com, fill out the registration form, and make the payment of 20 Euros to complete your application.
What is the verification process for the card?
To verify your identity, we request a photo of you holding the Qaaph Tourist Card in one hand and your passport in the other. This step ensures enhanced security for your transactions.
What are the daily transaction limits on the card?
You can transfer money up to 10 Million Tomans or 100 Million Iranian Rials to your card daily. For higher limits, please contact our customer support team.
Can I use the Qaaph Tourist Card at ATMs in Iran?
Absolutely! The Qaaph Tourist Card provides access to all ATMs across Iran, allowing you to withdraw cash conveniently during your trip.
What happens to the remaining balance on my card after my trip?
We offer a hassle-free refund process for any remaining balance on your Qaaph Tourist Card at the end of your journey.
Is the Qaaph Tourist Card safe to use for online purchases?
Yes, the card is secure for both face-to-face and non-face-to-face transactions, providing you with a safe and smooth online shopping experience.
Are there any hidden fees associated with the card?
Rest assured, there are no hidden fees. The 20 Euro registration fee is the only cost to obtain and use the Qaaph Tourist Card.
Can I recharge my card during my trip in Iran?
Absolutely! You can easily top up your Qaaph Tourist Card at exchange offices and bank branches across the country.
Can I use the Qaaph Tourist Card for public transportation in Iran?
Yes, the card is accepted for various public transportation services in Iran, offering you a convenient and cashless travel experience.
What is a Qaaph Gift Card?
A Qaaph Gift Card is a prepaid card that allows the holder to purchase goods and services up to the limit specified on the card. It functions as a convenient alternative to cash and can be used at any Iranian store or ATM machine.
Can I recharge or transfer the balance on my gift card?
No, Qaaph Gift Cards cannot be recharged or transferred. The balance on the card remains fixed and cannot be modified after purchase. However, with the generous range of 100 thousand to 2 million tomans, you'll have plenty of funds to spend as you please.
How long does it take to receive the gift card after purchase?
Typically, Qaaph Gift Cards are issued within 7 days of purchase. However, if you find yourself in urgent need, we offer an express option for delivery, ensuring you receive your card within just 3 days.
Are gift cards suitable for tourists visiting Iran?
Absolutely! Qaaph Gift Cards are a fantastic option for tourists. They eliminate the hassle of opening accounts and obtaining tourist cards, granting access to various services with ease. Tourists can enjoy all the conveniences of payment without any complications.
What can I use the gift card for?
Your Qaaph Gift Card opens up a world of possibilities! You can use it to shop for clothes, gadgets, and more, indulge in delicious meals at restaurants, or even enjoy entertainment and leisure activities. The card gives you the freedom to choose from a wide range of goods and services across Iran.
How can I apply for a visa to Iran as a foreign traveler?
To apply for a visa to Iran, you can use the electronic visa system at https://evisa.mfa.ir. This online system allows you to submit your visa application conveniently.
Is it possible to book a flight ticket before obtaining my Iranian visa?
While it's possible to book a flight ticket in advance, it's advisable to secure your Iranian visa first to ensure a smoother travel experience.
Visa approval should be obtained before making any non-refundable travel arrangements.
What is the typical processing time for an Iranian visa application?
The processing time for an Iranian visa varies, but it's recommended to apply well ahead of your planned travel date. This can help you avoid any last-minute complications.
Is there a way to check the status of my Iranian visa application online?
Yes, you can conveniently check the status of your visa application online through the same electronic visa system where you submitted your application. This ensures you stay informed about the progress of your application.
What are the must-visit tourist attractions in Iran?
Iran is rich in cultural and historical landmarks. Consider exploring cities like Tehran, Isfahan, Shiraz, and historic sites such as Persepolis. These destinations offer a glimpse into Iran's captivating heritage.
Are there specific regions in Iran that are particularly popular among tourists?
In addition to well-known cities, Iran offers diverse attractions. The Caspian Sea coast is known for its natural beauty, while the central deserts offer a unique adventure. Explore the regions that align with your interests.
What is the official website for Iranian tourism information?
The official website for comprehensive Iranian tourism information is www.visitiran.ir. You can rely on this source for up-to-date details on travel, attractions, and cultural experiences.
Are there any specific requirements or restrictions for tourists visiting Iran?
While travel requirements can change, it's important to check with the Iranian embassy or consulate in your home country for the latest information. Stay informed about any visa requirements, safety guidelines, and entry restrictions.
What documents are required for an Iranian tourist visa application?
The required documents for an Iranian tourist visa can include a completed application form, passport, photos, and the visa fee. Please check the official website for the full list.
What should I do if my Iranian visa application is rejected?
If your application is rejected, you should contact the Iranian embassy or consulate for guidance on the next steps.
Can I change my email address?
Currently, we do not support email address changes.
- If you face email-related issues, please contact customer support for assistance.
What do I do if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page.
● You will receive an email with instructions on how to reset your password.
● Follow the link in the email to create a new password for your account.
Can I update my password without forgetting it?
Yes, you can update your password anytime by logging in to your account.
Look for the option to change your password and follow the prompts.
How can I view my booking history?
● Log in to your account and go to the booking history section.
● Here, you can view all your past bookings and their details.
How do I update my contact information?
To update your contact information, log in to your account. Access the account settings to make changes to your contact details.
Can I have multiple accounts with the same email address?
No, each account must have a unique email address associated with it.
What payment methods are accepted?
We accept various payment methods, including credit cards, debit cards, and online payment platforms. You can view the available options during the booking process.
Is my payment information secure?
Yes, we prioritize the security of your payment information and employ industry-standard encryption and security measures.
Why was my payment declined?
Payment declines can occur for various reasons, such as insufficient funds or issues with your card.
Please double-check your payment details or contact your support.
How can I request a refund for my booking?
To request a refund, please review our refund policy. You will find the refund option on each order details page.
Can I use multiple payment methods for a single booking?
Generally, you can use one payment method per booking. Please ensure your chosen payment method has sufficient funds or credit limit.
What should I do if I see an unauthorized charge on my payment method?
If you notice any unauthorized charges, please contact our customer support immediately. We will investigate the issue and take appropriate action.
What happens if my payment fails during the booking process?
If your payment fails during the booking process, you may need to retry the payment with a different payment method or contact your bank for assistance.
Do you offer any discounts or promotions on payments?
We may offer discounts and promotions from time to time. Please check our website or promotional emails for any ongoing offers.
How do I receive a receipt for my payment?
A receipt for your payment is typically sent to your registered email address after the payment is processed.
How long does it take to receive a refund for a canceled booking?
Refund processing times can vary depending on your payment method and our refund policy.
Generally, refunds are processed within a few business days, but it may take longer for the amount to appear in your account, depending on your bank or payment provider.
How will I receive my refund for a canceled booking?
Refunds are typically issued to the original payment method you used for the booking.
If the original payment method is no longer available, please contact our customer support for assistance.
What should I do if I haven't received my refund yet?
If you haven't received your refund within the expected timeframe, please contact our customer support. They will investigate the issue and provide you with an update on the status of your refund.